Privacy Policy

1. Introduction

GemGlow Studio ("we", "our", or "us") operates the website prodretouch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI jewelry photo retouching services.

2. Information We Collect

2.1 Personal Information

• Email address (when you register or log in)
• Name and profile information (via Google OAuth, if you choose to sign in with Google)
• Payment information (processed securely by our payment provider, Creem — we do not store card details)

2.2 Usage Data

• IP address and browser fingerprint (for anonymous usage limits)
• Pages visited, time spent, and interaction data
• Device type, browser type, and operating system

2.3 Image Data

• Images you upload for processing
• Processed/retouched images generated by our AI

3. How We Use Your Information

• To provide and maintain our AI photo retouching service
• To process your transactions and manage your subscription
• To send you service-related communications
• To improve our service quality and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Image Data Handling

We take the security of your images seriously:

• Uploaded images are stored on Cloudflare R2 with encryption at rest
• Images are processed by third-party AI services solely for the purpose of providing our retouching service
• We do not use your images for AI training purposes
• Processed images are retained for 30 days to allow you to download them, after which they are automatically deleted
• You may request immediate deletion of your images at any time

5. Third-Party Services

We use the following third-party services:

• Supabase — Authentication and database
• Cloudflare R2 — Image storage
• KIE API — AI image processing
• Creem — Payment processing
• Vercel — Website hosting

Each of these services has their own privacy policies governing how they handle data.

6. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools (such as Google Analytics) to understand how users interact with our service. You can disable cookies in your browser settings.

7. Data Retention

• Account data is retained as long as your account is active
• Uploaded and processed images are retained for 30 days
• Usage logs are retained for 90 days
• Payment records are retained as required by law

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@prodretouch.com